FREQUENTLY ASKED QUESTIONS

  • How do I find out about restocks?
Subscribe to our Newsletter & we’ll let you know when products are back in stock 
  • How long will it take for me to receive my package?
We take 24 to 48 hours to process your order. Our courier partner takes 2 to 4 business days to deliver in major cities & 3 to 5 business days in outlying areas. 
 
  • I’m having trouble tracking my order
In the unlikely event that your tracking number isn’t working: please email us your order number at OmiyoBeauty@gmail.com and we will follow up for you. Please bare in mind that it does take courier companies time to log your shipment status.
 
  • Can I change my order once I have placed it?
 
Unfortunately not. You also cannot change your address or order once you have placed it so please place your order carefully.
 
  • Are your products cruelty free?
Yes they are. Our products are not tested on animals.